*Note: Mail delivery orders placed after 12:00 noon CST Monday through Friday, will not be sent out until the following day. Orders placed on Saturdays and Sundays will not be sent out until the following Monday. Email delivery gift certificates will be sent immediately.
*Note: If you selected electronic delivery of Gift Certificates to be emailed to a recipient, Lake Austin Spa Resort cannot guarantee that the email will successfully transmit. Recipient user-settings may prevent the Gift Certificate fulfillment email from transmitting successfully. For all Customer Service issues, please call 5123727380. Gift certificates are non-refundable, non-transferable and expiration dates are strictly enforced. All sales are final and gift certificates cannot be redeemed for cash.
Gift Certificate PurchasesLake Austin Spa Resort gift certificates are issued in compliance with the Credit Card Accountability Responsibility and Disclosure Act of 2009. Gift certificates are non-transferable and non-refundable and valid for one year from the purchase date for packages or five years for flat dollar amounts. Gift certificates cannot be redeemed for cash. The original certificate must be presented at the time of service. Lost or misplaced gift certificates cannot be redeemed. During the redemption period, the package spa treatments offered may vary and Lake Austin Spa Resort reserves the right to substitute different treatments when this gift certificate is redeemed. For more information on current spa service options, please see the LakeHouse Spa Menu of Spa Services.Product PurchasesLake Austin Spa Resort does not honor refunds on products that have been opened or used. No returns will be accepted after 30 days. Shipping damages must be reported within 7 days of product delivery. A 15% restocking fee will be charged to the customer for any product returns.
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